GlobalLocalStandards

ReengineeringPatterns Wiki

A geographicaly and culturally diverse organisation is attempting to implement standard policies and procedures.

Forces

• Standardisation affords interoperability, economies of scale, measurement and control. However, these benefits can become liabilities, or simply inapplicable, at the local level.

Problem

How can the benefits of a global procedure be realised without compromising local relevance?

Solution

Standardise the generic issues and make local management responsible for identifying and implementing a compatible variant specific to local culture, resources and anomalies.

Consequences

Management have a better understanding of the operational context, whilst local users have a functional variant of the procedures. There is a reduction in non-compliance or unofficial departure from standard procedures.

Downsides??

Known Uses

Health and Saftey procedures at Praxima

Marketing

KM in oil and gas

ERP in engineering services for oil industry

Transport procedures in Retailing (Parcels on a bike)

Contributors Jenny Ure, Arabella Cranmore, Rick Dewar, Amelia Au-Yeung

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