Computing Support

STOP PRESS September 2002
To contact Support at any site please use the form available here.

The information on these pages mainly refers to the "legacy" computing system used at KB before the introduction of the Informatics Computing System (DICE) If you have any questions for Support or wish to report a fault please use the web form available at http://www.inf.ed.ac.uk/cgi-bin/support.cgi.

Can't login to ssh / glory?	We've changed the machines you can login to from outside dcs.ed.ac.uk. Students should now login to gateway.dcs.ed.ac.uk instead of ssh.dcs.ed.ac.uk. You should use ssh instead of telnet. Look on openssh.org if your computer needs ssh.

(What is Computing Support and what does it do?)

Having problems with the Informatics computers at KB? Here's what to do:

• The Support FAQ is the first place to turn to - it has answers to many common questions.

  New connections for student laptops now available. See FAQ for details.

  The Support FAQ is under continuous review. Please let us know if you find any information that you think may be out of date or tell us if there is something missing which you think should be included.

• The Documentation pages help you to find more detailed information.

• Ask for help in the eduni.dcs.questions newsgroup. Students can also use their course group, e.g. eduni.dcs.cs2 or eduni.dcs.msc.

Some things are not supported by us. If your problem software is on our unsupported list then we can't help you with it and you should try eduni.dcs.questions.

For all other problems: if you're still stuck, then please report broken things (printers, software, monitors, etc.) to faults. Other problems or queries should go to support.

If your problem really can't be dealt with in any other way, you can call in at the Support Office (JCMB room 2421, 650-5112). It's currently open 0930-1300 and 1400-1700 every weekday, and is staffed by Carol Dow, Lindsey Brown and Richard Bell.

Other things we can help you with

Visitors: please apply for a visitor account if you, or someone you know, will be visiting Informatics at King's Buildings, Computer Science, the LFCS, or the ICSA.

Safety: everyone with a dcs.ed.ac.uk account must be aware of the Computer regulations and the Safety Handbook. Our local safety adviser is David Hamilton, and you can find safety-related information, including advice on how to avoid RSI, on his local safety page. There's also a divisional safety page.

Windows: Information on the availability and an application form for software for use on Windows PCs is available here.

Exams: Computer Science past papers, from the ITO or the University Library.

Van: Computer Science Van information and booking schedule.