Using the Helpline Graciously
Please obey these rules when calling on the helpline:
The helpline can provide help only with CS1 coursework
and related use of the systems. It can't help you with questions about
email configuration, connecting to your favourite internet site, etc.
(Use newsgroups for that).
The helpline is not an excuse not to think! Always try to
work out the answer for yourself first, send a message
only if you are really stuck.
If you have a problem with your program or the systems,
always send a complete description of how the error
was caused, not just the text of the error message.
Include a fragment of your program if appropriate.
To avoid deadline deluge, we make a cut-off point of
4 hours before a deadline for the last email
questions to be submitted concerning the exercise for
that deadline. Please remember this rule, and the next
There are no guarantees: we cannot guarantee that your
question will be dealt with on a short timescale.
The turnaround may get longer if the traffic gets
higher. If you want urgent help, go to the
Appleton Tower lab and see a demonstrator in person.
Only send sensible questions.
Don't waste the helpers time by sending junk or
Always use the mail alias firstname.lastname@example.org
and not the personal email addresses of the helpline
staff (unless they personally invite you to mail them