MLWorks Version 1.0r2 Release Notes

2 How to reach Harlequin Support

Table 1 shows how you can contact Harlequin Support.

How to reach Harlequin Support
MediumNorth and South America and JapanUnited Kingdom, Europe, Australia, Africa, or South-East Asia
E-mail mlworks-support@harlequin.com

mlworks-keys@harlequin.com (for licenses)

mlworks-support@harlequin.co.uk

mlworks-keys@harlequin.co.uk (for licenses)

Paper mailHarlequin Incorporated
One Cambridge Center
Cambridge, MA 02142
USA
Harlequin Limited
Barrington Hall
Barrington
Cambridge
CB2 5RG
United Kingdom
Facsimile+1 617 252 6505In the UK, (01223) 873 873
Elsewhere, +44 1223 873 873

For telephone support, please refer to the URL

http://www.harlequin.com/mlworks/support.html

to find the telephone number of your nearest support office.

Please contact Harlequin Support in the following circumstances:

If you need a license name and code for MLWorks, please send mail to the mlworks-keys address rather than the mlworks-support address.

We prefer communication by electronic mail, particularly when you submit bug reports.

If you use electronic mail and wish to submit a bug report, please fill in the bug template distributed with MLWorks and then send it to us. You can find the template in the top-level installation directory/folder in the file bug-template.txt.

When you report a bug, it is very important to include a stack backtrace when necessary. Backtraces are necessary when the bug you are reporting causes MLWorks to enter the debugger on an unhandled exception.

It is only possible to see a backtrace in the TTY (that is, non-windowing) debugger, so if you are running MLWorks in GUI mode you must:

1. Choose Preferences > General on the MLWorks podium or in a listener or compilation manager tool.

A dialog appears.

2. Turn off the "Always use window debugger" option and click OK or Apply.

Once you have done this, MLWorks enters the TTY debugger when you next reproduce the error. At the "Debugger>" prompt, enter b. MLWorks will generate a backtrace suitable for submission in a bug report.


MLWorks Version 1.0r2 Release Notes - 1 JUL 1997

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